I don't know about you, but for me, cellular phone coverage inside my own home, or on my block, or anywhere on Dempster Street between the lakefront and Waukegan Road is spotty at best.
I'm a Verizon Wireless customer, and I've spoken with the friendly customer service folks multiple times about these issues. They've suggested everything from:
1) Reprogramming my phone so it grabs the closest cellular tower to
2) Calling customer service immediately after a dropped call to
3) Dialing #-#-# immediately after a dropped call (the idea being, if Verizon receives enough #-#-# messages within a particular area, they'll open a service ticket and assign someone to check out the problem).
Today, I broke down and purchased a personal "cell tower" for my living room (actually, it's called a "network extender") to boost my mobile phone's performance. I'm counting on the device to eliminate the need to say, "I'm sorry, can I call you back from a land line? My mobile phone doesn't work inside the house."
The most troubling aspect of the whole thing is shelling out hundreds of dollars to Verizon for a device that'll (supposedly) do what I'm already (over-)paying for every month.
Yes, I live in an old house with brick and century-old plaster walls and no, I'm not alone in my frustration with spotty cellular coverage. Still, I feel like I "sold out" today: I purchased and set up this network extender rather than fighting Verizon for better coverage. I know I should have held my ground, insisting on better coverage or else switching providers. However, I just wasn't up for the battle.
What's your take on this?